Frequently Asked Questions
Product & Safety
What is a pheromone?
Pheromones are natural scent signals animals use to communicate. Cats leave a calming one when they rub their cheeks on things, marking a place as safe and familiar.
Is it safe for my home?
It's drug-free and designed for everyday use at home. Keep it out of reach of children and pets, and if your cat has a medical condition, check with your vet first.
Is it safe if I have other pets?
It's made for cats and is designed to be used in homes with other pets. If you have any doubts about a specific animal, ask your vet.
Will it sedate my cat?
No. It doesn't contain any medication. It simply supports a calmer, more familiar environment.
Setup & Usage
Where should I plug in the diffuser?
In the room where your cat spends the most time, in an outlet that isn't covered by furniture or curtains.
How many diffusers do I need?
We recommend one diffuser for each main room your cat uses.
Should I unplug it at night?
No. It works best when left plugged in continuously, day and night.
Does it have a noticeable smell?
Most people don't notice any scent.
What to Expect
How quickly will I see results?
Every cat is different. We recommend using the diffuser continuously for at least 30 days.
What behaviors can it help with?
It's designed to support cats showing signs of stress, such as hiding, scratching, overgrooming or marking outside the litter box.
My cat suddenly started peeing outside the litter box. What should I do?
Sudden changes can have a medical cause, so it's always a good idea to see your vet first.
What if it doesn't work for my cat?
You're covered by our 30-day money-back guarantee. Just email us at info@dotren.com.
Orders & Shipping
How long does shipping take?
Orders are prepared within 2–3 business days. Once shipped, delivery takes 5–8 business days. Weekends and public holidays are not included.
How do I track my order?
Once your order ships, you'll receive an email with your tracking link.
How do I change my shipping address?
Email us at info@dotren.com as soon as possible with your order number and the correct address.
Refills & Care
How often do I need to replace the refill?
Each refill lasts about 30 days with continuous use. Replace it monthly for steady results.
How do I clean the diffuser?
Unplug it first, then wipe the outside with a dry, soft cloth. Don't use water or cleaning products.
