Shipping Policy
Shipping Policy
How does shipping and delivery work at DOTREN?
We aim to ship all orders within 72 hours. Once your order is on its way, you'll receive a confirmation email with tracking details so you can follow its journey from our warehouse to your doorstep.
We work with different transit partners, so please look in your email for which one is relevant for your specific case.
Please note, if you've ordered multiple items, they may ship separately from different locations depending on stock availability — this helps us get your full order to you as quickly as possible.
Estimated Delivery Times
Standard Shipping (Worldwide): Most orders are delivered within 15 days, though we advise allowing up to 18 days depending on your location and local courier services.
Please Note: Some orders can take up to 20 days as we are currently going viral on Social Media and due to all new new tariff regulations.
Express Shipping: Not currently offered, but we're working on it!
Important Notes:
Delivery times do not include the initial dispatch window.
During peak seasons, holidays, or viral moments (we're looking at you, TikTok 🚀), shipping and dispatch times may be slightly longer.
If your item is listed as pre-order, dispatch will occur around the estimated date mentioned on the product page.
We Are Here To Help
Got a question about your order, want to place a new one, or need help with something else?
Feel free to reach out to us at info@dotren.com — we're here to help!
We aim to respond to all emails within 24 hours. However, due to a recent viral surge on social media, it might take up to 72 hours for us to get back to you. Thank you for your patience!